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Terms and Conditions of Business

Thank you for entrusting the care and attention of your pet to the Prospect Veterinary Centre, Sowerby Bridge. This document details our Practice Terms and Conditions. We are happy to provide any explanation or clarification if required.

Estimates of treatment costs

We will happily provide a written estimate of the potential cost of a course of treatment. Please bear in mind that any estimate given can only be a guide as unknown factors may cause variance.

Pet health insurance

The Prospect Veterinary Centre strongly supports the principle of insuring your pet against unexpected illness or accidents. Please ask for details about insurance from any member of staff. Please be aware that it is your responsibility to settle our account and then reclaim the fees from your Insurance Company.

Direct payment to Prospect Veterinary Centre by your insurance company may be possible providing the claim has been either pre-authorised by your insurance company or reviewed by one of our management staff.

We do not accept direct payment from Animal Friends Insurance.

Procedure for direct insurance claims [PDF]

We recommend Petplan Covered for Life insurance.

Fees

All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case with the addition of the drugs, materials, laboratory investigations and diets used. We can provide a detailed invoice for any transaction on request.

Methods of payment

Accounts are due for settlement at the end of the consultation, when your pet is discharged, after a procedure or upon collection of drugs or diets. You may pay for the account using

  • Cash
  • Credit/debit card (Maestro, Mastercard, Visa, Delta - cards accepted may be amended without notice)
  • Cheque

Terms of business

Accounts are due for payment at the end of the consultation, or upon collection of drugs or diets. If an account is not fully paid for any reason, a monthly invoice/statement will be sent. An additional fee in respect of administrative costs incurred may be applied.

If you are unable to pay your account as specified, we ask you to discuss the matter as soon as possible with one of our veterinary surgeons, registered veterinary nurses or practice manager.

After due notice to you the client, overdue accounts will be referred to a Debt Collection Agency and further charges may be levied in respect of costs incurred in collecting the debt.

Ownership of records, x-rays and similar documents

Case records including laboratory reports, x-rays, and similar documents are the property of, and shall be retained by, Prospect Veterinary Centre to maintain a complete clinical record for your pet. Copies or a summary of the history will be passed on request to a named veterinary surgeon or your insurance company as required.

Prescriptions

You may obtain prescription only medicines, category V, (POM- VS) from your veterinary surgeon or ask for a prescription and obtain these medicines from another veterinary surgeon or a pharmacy.

Your veterinary surgeon may prescribe POM VS only for animals under his or her care.

A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary.

You will be informed on request of the price of any medicine that may be prescribed for your animal.

The general policy of this practice is to re-asses an animal requiring repeat prescriptions every 3 months but this may vary with individual circumstances.

The standard charge for a re-examination to renew a prescription is our “consultation routine check” fee, currently £19.78. Please note this fee may vary without notice.

The current prices for the ten POM- VS most commonly prescribed or supplied during a recent 3 month period can be viewed in our reception area.

The cost of each written prescription is £8.25

Further information on the prices of medicines is available on request.

Complaints and maintenance of standards

We hope that you never feel the need to complain about the standards of service from Prospect Veterinary Centre, however if you consider something needs to be brought to our attention please contact one of our veterinary surgeons, registered veterinary nurses or practice manager.

No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by all of the practice Directors. No agent or person employed by, or under contract with, the practice has the authority to alter or vary these conditions in any way.
2nd January 2015

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